Frequently Asked Questions

Everything you need to know about your Slowear experience.

What is the Slowear philosophy regarding garment quality?

Slowear focuses on 'durable fashion,' creating timeless pieces that bypass seasonal trends. We utilize premium fabrics and meticulous Italian craftsmanship to ensure each garment lasts for years.

How long does international shipping take?

Standard international shipping typically takes 3-5 business days. Once your order is dispatched, you will receive a tracking number via email to monitor its progress.

What is your return policy?

We offer a 14-day return window from the date of delivery. Items must be in their original condition, unworn, and with all tags attached to be eligible for a full refund.

Can I request tailoring or alterations?

Yes, we offer professional tailoring services in all our physical Slowear stores. For online purchases, you can bring your garment to a local boutique for personalized adjustments.

Which payment methods do you accept?

We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and Apple Pay. All transactions are secured with industry-standard encryption.

How do I care for my technical fabrics and knitwear?

Each garment includes a specific care label. Generally, we recommend professional dry cleaning for tailored jackets and gentle hand washing or flat drying for our premium knitwear.